Learning Management System Administrator
Rentokil Steritech is currently seeking a Learning Management System Administrator. This position is responsible for the design, management, monitoring and maintenance of the learning management system (LMS) to meet all compliance needs and learning plan goals while ensuring data accuracy and integrity. The LMS Administrator performs multiple administrative tasks in support of the North America learning strategy.
ESSENTIAL JOB FUNCTIONS:
Serve as the learning manager system expert for North America (US, Canada, Mexico, Central America, and Caribbean).
Loads courses, creates curriculum, and learning objects for learning management system. Assigns coursework and monitors completion.
Conducts daily, weekly, and monthly data uploads to ensure LMS data is up to date and colleagues have access in a timely manner.
Manages third party data and content transfer processes. Loads third party content and links to vendor websites. Manages and updates activity of licenses for employed and non-employed users.
Ensures compliance with policies and procedures for the quality and integrity of the system. Updates and recommends changes to policies, procedures and job aids, guidelines and standards.
Tests and implements new functionality. Researches, develops, troubleshoots system enhancements and upgrades. Triages tickets, provides user support and escalates issues to appropriate groups as needed. Keep IT Service Desk colleagues up to date on system changes and ensure they can support and solve common LMS issues.
Supports LMS Community admin through LMS training, regularly communication (troubleshooting, new features, etc.), maximizing LMS community use and efficiency.
Communicates regularly with our business partners in the UK for support. Stays up to date on new features, ongoing problems, provides suggestions on how they can best support North America LMS use.
Identifies reporting needs and recommends report solutions. Prepares assessment reports for internal and external use.
Works with colleagues to manage implementation of learning solutions.
Leads projects to implement system changes.
Completes other administrative projects as assigned.
High school diploma or equivalent (GED).
Two (2) or more years of experience working in Human Resources, Education or related field.
Two (2) years of direct customer service experience servicing internal customers.
Intermediate skill level with Microsoft Excel
Demonstrated skills and track record in project management, account management, system integration.
Demonstrated ability to assess, create and successfully implement technical solutions.
Strong interpersonal skills and ability to work effectively with colleagues at all levels of the organization using consultative and customer service skills.
Bachelor’s degree in related field preferred.
Four (4) or more years of experience working in Human Resources, Education or related field preferred.
Experience managing learning management systems
Experience with adult learning theory and knowledge of instructional design theory and practices preferred.