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Customer Service Representative - Ambius

Customer Service Representative - Ambius

Brand 
Ambius
Job Locations 
US-CA-Anaheim
Posted Date 
1/4/2018
Category 
Customer Service/Support
Type 
Full-Time
Posting Type 
Full
ID 
2018-10881

More information about this job

Overview

2017Quadlogo

 

Purpose of Position

 

Answer incoming telephone calls, chats and emails and satisfy customer needs. Perform this by accurately recording requests for service and providing service details available in our various computer systems.  Maintain accurate customer records.  Perform general clerical duties as assigned. 

 

Responsibilities

Primary or Key Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

  • Have positive communication skills and manners with colleagues and customers.
  • Enthusiastically maintain colleague and customer satisfaction
  • Handle confidential customer and colleague information.
  • When necessary, contact sales/service colleagues to respond to immediate customer concerns.
  • Answer simple billing questions.
  • Be flexible in regards to scheduling needs and work mandatory overtime (OT) to accommodate business and staffing needs of the busy seasons.
  • Possess excellent listening skills.
  • Able to follow company policies, practices, and procedures.
  • Able to type 40 words per minute.
  • Use computer applications to update and maintain customer information.
  • Maintain knowledge of the company’s computer systems.

Additional Information

Competencies:

  • Service
    • Passionate about delivering excellent service to every colleague and customer.
    • Keep promises.
    • Do what they say they will do to delight colleagues and customers and achieve our goals every day.
    • Understand the customer better than anyone.
    • Ensure all activities and decisions make life better for colleagues and our customers.
  • Relationships
    • Value productive, long lasting relationships with our colleagues and customers.
    • Communicate well.
    • Keep colleagues and customers informed about changes that affect them.
    • Listen to people’s needs and concerns, and act on what is concerned.
    • Honest, focused and straightforward in conversations.
  • Teamwork
    • Work together to deliver great results.
    • Support colleagues.
    • Treat colleagues with respect and recognize everyone has an important contribution to make.
    • Trust colleagues to take ownership of and effectively manage customer relationships.
    • Make sure colleagues have the support, tools and training to do their job well.

 

We are Proudly an Equal Opportunity Employer!
EOE AA M/F/Vet/Disability
 
Link to Federal employment poster:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
 
Pay Transparency Nondiscrimination Provision