Purpose of Position
Answer incoming telephone calls, chats and emails and satisfy customer needs. Perform this by accurately recording requests for service and providing service details available in our various computer systems. Maintain accurate customer records. Perform general clerical duties as assigned.
Primary or Key Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following: