Outside Sales Representative/Service Consultant
Service Consultants are responsible for all sales activities in their assigned regions. They must be able to manage an assigned pool of customers by providing quality and consistency of customer service delivery. This role requires the individual be self-motivated, constantly seeking to build strong relationships with customers, keep customers educated in regards to their lawn, pest control, irrigation and termite problems, be able to come up with solutions to customers’ concerns, be pro-active in recognizing potential difficulties, and be creative in bringing in new accounts.
The service consultant reports to the Branch Manager, and does not supervise any employees.
Education, Experience and Skill Requirements
A high school diploma or equivalent is preferred. Basic reading, writing, arithmetic, and communication skills are a must. Consultants must have the ability to work dutifully without constant supervision, as well as be able to develop and deliver presentations. Must be able to compose concise and persuasive verbal and written presentations to educate and influence potential and current customers. Knowledge of advertising and sales promotion techniques are a plus. Strong interpersonal skills are required. Must possess a valid driver’s license and meet company driving standards. Must be able to speak, and communicate in English. Must meet company drug screen and background check requirements. Must be capable of learning and building rapport with customers. Necessary characteristics include but are not limited to, being friendly, professional, paying attention-to-detail, and taking pride in your work.
The ability to endure frequent extreme temperatures is required. Constant hearing, seeing, and mental alertness is required. Frequent walking, standing, bending, reaching, handling small items and equipment, talking, sitting while driving, hand-eye-coordination, gross motor coordination, and manual dexterity is required. Occasional grasping, carrying tools, pulling, pushing, stooping, kneeling, crouching, crawling in small spaces, climbing, and ladder usage is required.
Typical Work Conditions and Schedule
Service consultants work indoors and outdoors, with frequent contact with customers. They are exposed to all types of weather conditions. Occasional exposure to chemicals, products, and fertilizers. Work involves daily local travel, to current and potential customers. Must be willing to work a flexible schedule. Required to work every third Saturday, but additional Saturday time may occasionally be required if necessary to meet expected sales quotas and units. Work is full-time, and five to six days per week.