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Customer Service Representative - Rentokil

Customer Service Representative - Rentokil

Brand 
Rentokil NA
Job Locations 
US-PA-Wyomissing
Posted Date 
1/12/2018
Category 
Customer Service/Support
Type 
Full-Time
Posting Type 
Full
ID 
2018-10999

More information about this job

Overview

 

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Customer Service Representative

 

Purpose of Position

 

Answer incoming telephone calls and satisfy customer needs. Perform this by scheduling appointments for sales and service using iRIS (Rentokil Information System).  Work with sales representatives and service specialists to maintain accurate customer records, monitor account receivables and process accurate payroll information.  Perform general clerical duties as assigned.  

Responsibilities

We expect our Customer Service Representatives to: 

  • Maintain good customer relations both on the phone and in person
  • Gather information from customers to help identify and solve problems 
  • Confirm, schedule and re-schedule services for the customer 
  • Set sales appointments for new customers 
  • Answer billing questions 
  • Complete general clerical duties as assigned
  • Work as a team with Service and Sales
  • Sell the value of our services and suggest upgrades to service
  • Smile while talking on the phone

Additional Information

Primary or Key Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

  • Have positive communication skills and manners with customers.
  • Maintain customer satisfaction.
  • Handle confidential customer and colleague information.
  • Confirm; schedule; and reschedule services for the customer.
  • Set sales appointments for new customers and for current customers for new services.
  • When necessary, contact sales/service colleagues to respond to immediate customer concerns.
  • Answer simple billing questions.
  • Possess excellent listening skills.
  • Able to follow company policies, practices, and procedures.
  • Able to type 40 words per minute.
  • Use iRIS to maintain customer information.
  • Maintain knowledge of the company’s computer systems.
  • Be flexible in regards to scheduling needs.
  • Be punctual for scheduled arrival, departure, and break times.
  • Be able to work the required days and hours for the position, which is integral to the success of the role, and may include mandatory overtime due to business and staffing needs, especially during the peak seasons of the business.

 

Competencies:

  • Service
    • Passionate about delivering excellent service to every customer.
    • Keep promises.
    • Do what they say they will do to delight customers and achieve our goals every day.
    • Understand the customer better than anyone.
    • Ensure all activities and decisions make life better for customers.
  • Relationships
    • Value productive, long lasting relationships with our colleagues and customers.
    • Communicate well.
    • Keep colleagues and customers informed about changes that affect them.
    • Listen to people’s needs and concerns, and act on what is concerned.
    • Honest, focused and straightforward in conversations.
  • Teamwork
    • Work together to deliver great results.
    • Support colleagues.
    • Treat colleagues with respect and recognize everyone has an important contribution to make.
    • Trust colleagues to take ownership of and effectively manage customer relationships.
    • Make sure colleagues have the support, tools and training to do their job well.

 

Education

Degree/Diploma Obtained

Program of Study

   Required/Preferred

High School Diploma or Equivalent

 

   Required

 

Experience

Years of Experience

                Type of Experience

Required/Preferred

0-1 years

                0 - 1 year of experience as a customer

   service representative or possess a customer

                service background

Preferred



 

Working Conditions

This is a full-time position.  It is an essential function of this role and integral to the position’s success that the person performing the role must be able to work the required days and hours for the position, which may include mandatory overtime due to business needs, especially during the peak seasons of the business.

The Customer Service Representative will report to an office.

Work Schedule:  This job tends to have regular office hours but may have extended hours due to business needs.  Days and hours of work are Monday through Friday, 7:00 a.m. to 9:00 p.m. If you are to work on a Saturday the hours are 8:00 a.m. to 5:00 p.m., and occasionally Sundays are work when required by the busy season of the business.  

Physical Demands

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

 

 

 

 

 

 

We are Proudly an Equal Opportunity Employer!
EOE AA M/F/Vet/Disability
 
Link to Federal employment poster:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
 
Pay Transparency Nondiscrimination Provision