Customer Service Representative
Purpose of Position
Answer incoming telephone calls and satisfy customer needs. Perform this by scheduling appointments for sales and service using iRIS (Rentokil Information System). Work with sales representatives and service specialists to maintain accurate customer records, monitor account receivables and process accurate payroll information. Perform general clerical duties as assigned.
We expect our Customer Service Representatives to:
Primary or Key Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:
Program of Study
High School Diploma or Equivalent
Years of Experience
Type of Experience
0 - 1 year of experience as a customer
service representative or possess a customer
This is a full-time position. It is an essential function of this role and integral to the position’s success that the person performing the role must be able to work the required days and hours for the position, which may include mandatory overtime due to business needs, especially during the peak seasons of the business.
The Customer Service Representative will report to an office.
Work Schedule: This job tends to have regular office hours but may have extended hours due to business needs. Days and hours of work are Monday through Friday, 7:00 a.m. to 9:00 p.m. If you are to work on a Saturday the hours are 8:00 a.m. to 5:00 p.m., and occasionally Sundays are work when required by the busy season of the business.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.