CUSTOMER SERVICE REPRESENTATIVE
As part of the team to enhance the customer service experience of our customers at every opportunity. Responsible for performing sales orders, follow-through with purchases fulfillment, invoicing, and customer service duties in an efficient and accurate manner.
Essential Duties and Responsibilities
Perform daily order entry and billing functions
Enter appropriate customer information into the computer system in an accurate manner.
Answer questions from sales staff and customers regarding products and orders using information available from the inventory and distribution management software.
Monitor billings for accuracy and communicate with personnel to resolve discrepancies or verify unusual items.
Research discrepancies to accurately process, issue and post credits/debits to customer accounts as necessary.
Other duties may be assigned.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience – Undergraduate degree or equivalent two-year diploma and one to two years related experience and/or training; or equivalent combination of education and experience.
Interpersonal Skills - Bring an attitude of enthusiasm, team work and willingness to help. An integral part of the team to provide exceptional experiences to our customers, must be solutions oriented.
Language Skills- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situation.
Computer Skills - To perform this job successfully, an individual should have extensive knowledge of Microsoft Word and Excel Spreadsheet software. Candidate will receive training in Targets inventory and sales management software.
Certificates, Licenses, Registrations - None.
To perform the job successfully, an individual should demonstrate the following competencies:
Communication – Effectively communicates to managers, sales representative and customers in a polite, accurate and precise manner. Communication will be through email, telephone and face to face.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills – Experience managing wholesale distribution functions and/ or customer service. Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Communicates challenges promptly and accurately to managers and sales representatives.
Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed; Inspires the trust of others; Keeps commitments; Volunteers readily; Asks for and offers help when needed.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Treats people with respect; Works with integrity and ethically.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Adaptability - Able to deal with frequent change, delays, or unexpected events
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The candidate must be selfmotivated, focused and responsible for one’s own time and required tasks. There will be face to face interaction with managers and sales staff on an occasional basis.