National Accounts Associate Program Manager
To support the National Accounts Program Management organization by completing functional, associate level tasks. Works directly with Program Mangers, Implementation Managers, and Supervisors to ensure all administrative and operational tasks associated with all National Accounts are completed in accordance with contractual obligations.
Dispatches client requests, follows up with field, posting, and data entry. Fosters a professional and positive working relationship with all National Account customers and internal colleagues.
I. JOB REQUIREMENTS:
A. Must have and express a sense of urgency when dealing with client and partner concerns.
B. Must have strong organizational skills.
C. Must have excellent verbal and written communication abilities.
D. Must be computer literate and able to utilize our operating systems (WDS, Microsoft NAV,
iCABS, iRIS, and PNOL), and Microsoft Office (Word, Excel, Access, Outlook and Windows 2007).
E.1 year in customer service, administrative, or operational roles required
F. College degree preferred.
II. PERSONAL REQUIREMENTS:
A. Delivers Results:
B. Act Commercially:
C. Display Leadership:
D. Works with Others:
E. Manage Self:
III. TRAINING REQUIREMENTS:
A. Will work with existing individuals from National Accounts Program Management and Strategic Account Manager to transition responsibilities.
B. May be requested to attend off site training as directed by the Manager of National Accounts Program Management.
IV. ESSENTIAL JOB FUNCTIONS:
Responsible for the administrative management of new and/or existing National Accounts to ensure retention of customers through world class customer service.
A. Support of Program Management Operations
B. Primarily work in an office environment:
1. Work schedule may be 40+ hours per week
2. Schedule may be during off hours or partially during weekends
3. Program Managers will be required to attend Rentokil Corporate Meetings as detailed.
4. Program Managers will be required to attend, and travel to, customer Business Reviews
This job description is not intended, nor should it be construed, to be an exhaustive list of all responsibilities, duties, skills, or working conditions associated with a particular job. It is intended to be only a general description of the principal requirements common to positions of this type.