• Customer Service Representative - Heron

    Job Locations US-FL-Apopka
    Posted Date 2 weeks ago(10/5/2018 10:15 AM)
    Customer Service/Support
    Posting Type
  • Overview


    Heron Rentokil Logo2


    Customer Service Representatives


    Are you passionate about customer service?  Looking to build your career in an exciting industry and a growing world class organization?  Come see why so many of our team members recommend us to their friends!


    Who are we?


    Heron Home & Outdoor is a leading Lawn, Pest Control, Termite, Wildlife, Eco-Insulation and Irrigation Company in Central Florida and we are looking for Customer Service Representatives  to join our amazing team!



    What do our Customer Service Representatives (CSR) do?


    Customer Care representatives are responsible for attending to all matters relating to customer account activity, maintenance, and inquiries by providing exceptional customer service with courtesy and professionalism.  They must be able to manage an assigned pool of customers by providing quality and consistency of customer service delivery.  This role requires the individual to be self-motivated, constantly seeking to build strong relationships with customers, keep customers educated in regards to their lawn, pest control, and termite problems, be able to come up with solutions to customers concerns, and be proactive in recognizing potential difficulties.



    • Maintain good customer relations both on the phone and in person
    • Gather information from customers to help identify and solve problems 
    • Confirm, schedule and reschedule services for the customer 
    • Set sales appointments for new customers 
    • Answer billing questions 
    • Complete general clerical duties as assigned
    • Work as a team with Service and Sales
    • Sell the value of our services and suggest upgrades to service
    • Smile while talking on the phone


    What do we offer?


    • World class training of the latest industry best practices
    • Great benefits - Medical, Dental, and Vision, Employer-matched 401(k)
    • Paid vacation, holidays, and PTO days
    • Short and long-term disability
    • Life Insurance

    What do you need?


    • High school diploma or GED
    • Have excellent listening and communication skills 
    • Have a pleasant phone voice and ability to clearly speak and be understood on the phone 
    • Demonstrate multi-task skills to enter accurate data and type while speaking with customers 
    • Remain calm and able to work under pressure when busy and help other team members
    • Strong attention to detail and willingness to learn
    • Excellent organization and time management skills
    • Available to work Monday-Friday and Saturdays as needed




    We are looking for individuals who want to make a difference where our customers live and work.  Is that you?

    Additional Information



    We are Proudly an Equal Opportunity Employer!
    EOE AA M/F/Vet/Disability
    Link to Federal employment poster:
    Pay Transparency Nondiscrimination Provision


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