Technical Services Manager
Rentokil North America Pest Control is seeking a Technical Services Manager (TSM) career position with our Ehrlich Brand in the Southeast Region 8.
As a colleague of our Technical Department, this position will be responsible for developing technical expertise and service quality within their assigned region. The successful candidate will report to the Market Technical Director, but will also work closely with the Corporate Training Manager, Corporate Quality Assurance Manager, Regional Director, and territory District Managers. The candidate will also work closely with Field Service Specialists to ensure quality standards, training guidelines, and technical knowledge remains current. The candidate will also periodically review and or conduct service quality assurance for our clients and facility audits of their assigned district offices.
In addition to these duties, the candidate will be responsible for conducting regional and district technical meetings, one-on-one specialist training, and to ensure that specialist coaching and periodic review is completed properly within district offices. The person will also be responsible for assisting on challenging pest concerns or helping clients that require technical expertise such as pest identifications when needed.
Finally, this person will also participate and make presentations when opportunity presents itself for state and/or national industry meetings, as well as conduct meetings for our clients as an industry expert.
Personal Performance / Core Competencies
Coach and Develop
Work with Others