Customer Service Representative
Purpose of Position
Answer incoming telephone calls and satisfy customer needs. Perform this by scheduling appointments for sales and service using iRIS (Rentokil Information System). Work with sales representatives and service specialists to maintain accurate customer records, monitor account receivables and process accurate payroll information. Perform general clerical duties as assigned.
Primary or Key Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:
Program of Study
High School Diploma or Equivalent
Years of Experience
Type of Experience
0 - 1 year of experience as a customer
service representative or possess a customer
This is a full-time position. It is an essential function of this role and integral to the position’s success that the person performing the role must be able to work the required days and hours for the position, which may include mandatory overtime due to business needs, especially during the peak seasons of the business. The Customer Service Representative will typically report to an office.
Flex Scheduling: You may be scheduled to work 40 hours or more per week during the peak season which typically begins March 1st through October 31st. From November 1st to end of February, the Customer Service Representative’s weekly scheduled hours may vary from 20-30 hours dependent on business needs. Note that the scheduling of hours is subject to change due to business needs.