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Customer Service Representative - Western

Customer Service Representative - Western

Brand 
Western Exterminator
Job Locations 
US-CA-Anaheim
Posted Date 
9/13/2017
Category 
Customer Service/Support
Type 
Full-Time
Posting Type 
Full
ID 
2017-9921

More information about this job

Overview

Image result for western exterminator

 

Be the first contact to help resolve customers pest concerns.  Our Customer Service Representatives are courteous, knowledgeable and empathetic to the callers anxieties over pests in their homes and businesses.   They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.  

 

We prefer to hire representatives with at least 3-5 years of telephone customer service experience and provide a full training program with a clear and achievable Career Advancement path. 

Responsibilities

We expect our Customer Service Representatives to: 

  • Maintain good customer relations both on the phone and in person
  • Gather information from customers to help identify and solve problems 
  • Confirm, schedule and re-schedule services for the customer 
  • Set sales appointments for new customers 
  • Answer billing questions 
  • Manage inbound customer contacts via chat and email
  • Complete general clerical duties as assigned
  • Work as a team with Service and Sales
  • Sell the value of our services and suggest upgrades to service
  • Smile while talking on the phone

Additional Information

Successful Customer Service Representatives will: 

  • Have excellent listening and communication skills 
  • Have a pleasant phone voice and ability to clearly speak and be understood on the phone 
  • Be comfortable using Email, Word, Excel while using proper sentence structure, grammar, and punctuation
  • Demonstrate mulit-task skills to enter accurate data and type while speaking with customers 
  • Have the ability to type 45 WPM
  • Remain calm and able to work under pressure when busy and help other team members
  • Self manage daily tasks and workload
  • Show a high level of personal organizational skills
  • Balance customer demands with Service and Sales team requests

 

 

 

 

 

 

 

 

We are Proudly an Equal Opportunity Employer!
EOE AA M/F/Vet/Disability
 
Link to Federal employment poster:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
 
Pay Transparency Nondiscrimination Provision